Privacy

We thank you for your interest in Mashalumiart‘s products and services, as well as in this website (mashalumiart.com), ci-après nommés les « Services ». hereinafter referred to as the “Services”. We are committed to respecting the confidentiality of your data. This policy is therefore intended to inform you about how we handle it. Furthermore, by using our Services, you expressly consent to the collection and use of your data in accordance with this policy and in full compliance with applicable laws and regulations

The term “personal data” refers to information that can be used to identify you as an individual. The personal data we collect is directly related to the context in which you provide it to us.

2.1. Forms

When you fill out a form on our website, for example to subscribe to a newsletter or to contact us regarding your project, we collect your name, email address, phone number, and country, as well as any information you provide about your needs, so that we can respond appropriately.

2.2. Email and Phone

When you contact us by email or telephone, we collect your email address and phone number, along with any information you share about your request, in order to respond to it.
When you reply to our emails or surveys, we collect all the information you choose to include, particularly any content contained in the body of your message.

2.3. Comments

When you leave a comment on our website, the data entered in the comment form, your IP address, and your browser’s user agent are collected to help us detect unwanted or spam comments.
An anonymized string created from your email address (also called a “hash”) may be sent to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture will be publicly visible next to your comment.

2.4. Login and Payment

If you are a registered user on our website, we collect your name, email address, and login credentials when you first sign in. If you complete a purchase, we also collect, in addition to your name and payment information, your shipping and billing postal addresses.

2.5. Testimonials

We may ask you to provide a testimonial regarding our work related to your project. You are entirely free to decline this request. With your consent, we may publish such testimonials and related project information (including your company name, your name, and your position) across our various communication channels, whether digital or physical. Without your explicit consent, we will not publish any such information.

The processing of your personal data is carried out strictly for the purpose of:

• Enabling your use of our Services.
• Performing operations related to the provision of our Services, particularly with regard to quotations, contracts, orders, invoices, deliveries, and customer relationship management.
• Sending newsletters and promotional messages, when you have explicitly consented to receive them. You may withdraw such consent at any time by contacting us via email.
• Sharing your testimonials and our related projects through our various communication channels, only when you have explicitly consented to it.
• Creating and maintaining a database of clients and prospects.
• Managing user feedback about our Services, including handling unwanted or spam comments.
• Complying with our legal and regulatory obligations.

We do not disclose your personal data to third parties. However, we may be required to do so in the following limited circumstances:

• When required by law.
• In the context of legal proceedings, particularly to establish, exercise, or defend our legal rights.
• In the context of subcontracting that we deem necessary for the performance of our Services. In such cases, this necessity will be communicated to you in advance, and you will be asked to explicitly either accept it or express your objection. Should you object, we will either enter into a confidentiality agreement with the third-party subcontractor(s), if acceptable to you, or simply decline your order if you are firmly opposed to the disclosure of your data to such third parties.

5.1. Active clients

If you are an “active client,” meaning we have an ongoing contractual relationship, your personal data will be retained for the entire duration necessary to maintain and carry out that contractual relationship.

5.2. Inactive clients

If you are an “inactive client,” meaning we have had a contractual relationship in the past, your personal data will be retained for a maximum period of three (3) years from the end of our last contractual relationship, except in the following cases:

• If you exercise any of the rights granted to you under applicable legislation, as outlined in Section 8;
• If a longer retention period is permitted or required under current legal or regulatory provisions (for example, billing data must be retained for ten years under the French Commercial Code, even if you are no longer an active client).

5.3. Prospects

If you are a “prospect,” meaning we have not entered into a contractual relationship, your personal data will be retained:

• For a period of three (3) years from the date of collection or from your last contact with us; or
• Until you withdraw your consent, in accordance with the rights described in Section 8.

“Cookies” are small computer files stored on a device when it accesses a web page. They allow user data to be retained in order to facilitate navigation and to analyze user behavior. Cookies are managed through your internet browser.

6.1. Cookies used

We do not use cookies for advertising purposes. The cookies used on this website are solely intended to:

• Use internal user activity metrics to improve the browsing experience (JetPack’s tk_r3d cookie);
• Analyze user behavior (JetPack’s tk_lr and tk_or cookies).

By continuing to browse this website, you implicitly agree to the use of these cookies.

6.2. Embedded Content

Pages on our website may include embedded content from other websites, such as videos, images, or articles. Embedded content from another website behaves in exactly the same way as if the visitor were visiting that other website directly. As a result, when you interact with such embedded content, those external websites may collect data about you, use cookies, embed third-party tracking tools, and monitor your interactions with that content — particularly if you are logged into an account on their website. We are in no way responsible for how those external sites use your data.

By using our Services — in particular, by using this website or by contacting us regarding your project — you expressly consent to the collection and use of the personal data you provide, in accordance with this policy and in full compliance with applicable laws and regulations.

In accordance with French Law No. 78-17 of January 6^th, 1978 on Information Technology, Data Files and Civil Liberties, you have the following rights:

• Right to inquiry: the right to request information about how your personal data is processed.
• Right of access: the right to obtain access to the personal data held about you.
• Right to rectification: the right to request that personal data concerning you be corrected or erased when it is inaccurate or when its processing is unlawful.
• Right to object: the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.

You may exercise these rights at any time by emailing us at hello@mashalumiart.com. We may need to verify the identity of any requester beforehand to ensure that any action taken on personal data is initiated by its owner.

In addition, please note that you may lodge a complaint with the CNIL(the French Data Protection Authority), if you are unable to exercise your rights or if you believe that your rights have been infringed.

We would like to draw your attention to the fact that the hosting servers on which we process and store our databases are located exclusively within the European Union. Furthermore, to ensure the security of the data transmitted through our website, all such data is encrypted using the latest SSL protocol.

We may update this privacy policy at any time. Any changes will take effect only from the date the updated version is published. Furthermore, your continued use of our Services after the new privacy policy takes effect will constitute your acknowledgment and acceptance of its terms.